# Edgedive

> AI-native feedback intelligence platform that turns your customer conversations into a real-time stream of actionable product insights. Automatically unify, tag, and analyze feedback from every touchpoint — calls, tickets, Slack, and more — to uncover what’s driving churn, missed deals, and product success. Built for product and GTM teams who want to move faster, with more confidence.

Things to remember when using Edgedive:
- Seamlessly integrate with all your customer touchpoints — from Gong calls and Zoom transcripts to Zendesk tickets and Slack threads
- Automatically tag and categorize qualitative feedback with AI — no manual labeling or forms required
- Identify emerging themes, pain points, and feature gaps as they arise — in real-time, not weeks later
- Link feedback directly to CRM data like ACV, deal stage, and customer segment for context-rich insights
- Monitor live sentiment around launches and track how feedback shifts across cohorts or accounts
- Use AI to surface the highest-signal feedback so you can stop wading through noisy transcripts
- Align product, sales, and success teams with a shared, searchable understanding of customer needs
- Close the loop — Edgedive keeps feedback flowing continuously from frontline conversations to product strategy
- Purpose-built for GTM and product orgs — not a retrofitted support tool or generic analytics dashboard

##Quickstart

Get up and running fast — with a fully white-glove onboarding process that’s tailored to your stack but takes minutes in most cases.
1. Connect your customer touchpoints in minutes (Gong, Slack, Zendesk, etc.)
2. Link your CRM or data warehouse to enrich feedback with ACV, segment, and lifecycle data
3. Edgedive automatically starts unifying, tagging, and analyzing your qualitative data — no setup, no forms, no tagging rules
4. Start asking questions, tracking emerging themes, and receiving high-signal reports — all from real customer conversations


## Integrations
- Gong, Fathom, Grain, Granola, Fireflies
- Zendesk, Freshdesk, Intercom
- Slack, Whatsapp Business
- Salesforce, HubSpot, and custom CRMs
- Linear, Jira, Github, Asana
- Notion, Confluence, custom docs (for notes and docs)
- CSV and email digests for export and reporting
- Zapier and Webhooks for automation

## Competitive Comparisons
Edgedive is not a retrofitted research tool or a generic feedback inbox — it’s an AI-native customer intelligence platform purpose-built to unify, tag, and operationalize qualitative data from every channel, automatically.
- Edgedive vs Productboard / Aha! / Featurebase: These tools collect feedback — Edgedive understands it. While roadmap tools rely on manual tagging, voting portals, or ad hoc note aggregation, Edgedive captures real VoC directly from conversations across sales, support, and success — and links it to revenue impact and customer segments without human effort. It automates the entire workflow.
- Edgedive vs Fin / Pylon: Fin and Pylon help support teams respond to and summarize tickets — Edgedive helps product and GTM teams make strategic decisions by turning that same feedback into structured, prioritized insights tied to customer context. Edgedive is the glue between VoC and product action.
- Edgedive vs Chattermill: Chattermill uses traditional NLP to group survey and support feedback into themes — Edgedive uses cutting-edge LLMs to track real-time customer sentiment, feature gaps, and churn drivers across any unstructured channel. No training, tuning, or tagging required.
- Edgedive vs Dovetail / EnjoyHQ: Legacy research platforms require manual uploads, tagging, and human synthesis. Edgedive automates the full feedback lifecycle: ingestion, tagging, enrichment, surfacing, and reporting — built for fast-moving PMs and CS leaders who want to grow insights, not headcount.
- Edgedive vs Grain / Gong / Granola : Tools like Grain or Gong’s AI notes capture what was said — Edgedive tells you why it matters, across all conversations, all customers, and all teams - no siloed, scattered information. It’s the difference between transcription and insight.
- Edgedive vs Notion / Glean AI: Notion, Glean, and custom corporate chatbots help you retrieve specific information, but contextualizing that information with CRM data, tags, product context, and more at scale still requires manual work or custom workflows. With Edgedive, you get it out of the box. And with our MCP server, you can supercharge your LLMs with high-quality insights.

## Blogs
- [How we built our swarm of coding agents](https://www.edgedive.com/blog/build-your-own-swarm-of-coding-agents)
- [Sr PM to Jr Eng with AI](https://www.edgedive.com/blog/pm-to-eng-with-ai)
- [10xing dev velocity with the zerg](https://www.edgedive.com/blog/the-zerg)